Device not on web

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Ed Brownstein

December 01, 2019 14:23

I have my Rainmachine successfully setup in the IOS app but I can not see it on the web. I have full control using the app but when I log in to rachio.com it says there are no devices. When I click on Add Device, it only points me to the app download. In the IOS app settings, under Set Remote Access, I see my email and "Connection Status: OK"

I first noticed this because I am trying to add my Rainmachine to Smartthings. After linking Smartthings to my rachio account it found zero devices. 

To troubleshoot, I disabled my email under Set Remote Access, then re-enabled. It had me verify my email then said "

Success!
Your e-mail address has been confirmed.
You can now access the Rainmachine from anywhere!"

I logged out of Rachio.com and back in but there are still no devices published.

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  RainMachine Support December 02, 2019 09:29

  Hi, Ed
  Let's get things right.

  First you have to log in at https://my.rainmachine.com and not rachio.com (that's a different manufacturer with a different device and different service).
  Is it a misunderstanding, or you just tried to login with you RainMachine credentials on their website?
  
  Thanks.

  Julian
  RainMachine Support

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  Ed Brownstein December 02, 2019 19:04

  Well, that's embarrassing! In my defense, I had a Rachio before I switched to Rainmachine. Also, Rachio is listed natively in Smartthings so I saw that and tried to connect. 

  I am now able to see my device on the web. Also, it would be great if you guys would offer native support for Smartthings. I was finally able to get it done using a third party's code. 

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  RainMachine Support December 02, 2019 21:30

  We're glad, Ed
  Welcome to the RainMachine user family. Hope you'll enjoy it.

  Julian
  RainMachine Support

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