App Freezes When Trying To Setup

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nick

January 08, 2020 02:32

I've done a factory reboot to my mini 8 (two beep reset). Then I reset the wifi password (one beep reset).  I can see the rain machine wifi network and connect to it but the app freezes and the progress indicator spins when I try to go into setup of the device. Setting up via desktop does not work either. 

What do I do?

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  RainMachine Nicholas January 09, 2020 08:42

  iOS or Android app ? Setting up through desktop should work as explained here: https://support.rainmachine.com/hc/en-us/articles/115002108388-How-to-perform-Wi-Fi-setup-of-RainMachine-Mini-8-or-Pro-from-a-laptop-or-desktop

  After doing the steps from the article above you should reboot your Mini-8.

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  nick January 09, 2020 15:58

  iOS

  As I mentioned, the set up via desktop browser does not work either.  Navigating to that address brings me to a blank page. 

  What do you suggest now?

  The unit has now been down for months.  Is the unit faulty?  Do you have a warranty program or must I trash this and buy from another company?

   

   

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  RainMachine Nicholas January 09, 2020 17:37

  I believe the unit is faulty considering you did a full factory reset.

  I will elevate your post to a support ticket. The support team will let you know what options you have (replacement, repair) and the how to send the unit to us.

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