HD-12 appears to be dead. What are my options?

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Alex

March 03, 2022 21:11

Hi,

I just noticed  that the power LED was off on my unit.  Unplugged the power supply and plugged it back in.  No change.. still dead.  My rain sensor is still powered on so I know the wall wart is still good.  Checked the voltage and getting 29VAC which seems high for a 24VAC unit.

I'm worried that I have no access to a backup should I need to replace this unit.  Are any of the programs stored on your site?   Is there a resettable fuse on the board or a replaceable fuse?  I don't want to press the reset button just yet since I want to avoid clearing my settings should I be able to power the unit back up.

Any help from you will be appreciated.

Thanks,
Alex

 

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  Christian March 04, 2022 07:56

  Dear Alex,

  As I see, the AC/AC adapter is good. Please remove all the zones wires from the unit and do a power cycle.

  If the unit is still dead, please write a ticket to support so we can follow up with a RMA if the unit is still under warranty or with a repair.

   

  Regards,
  Christian.

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  Alex March 04, 2022 15:41

  Hi,  Does your website have any of my watering programs saved anywhere?  I doubt it but need to ask.  I don't believe I ever backed it up from the unit but I can check my computer if you tell me what to look for.  I did save my schedule in a spreadsheet so I could re-create it.

  Can you send me a schematic of the unit before I create a repair ticket?  My unit is at least 5 years old.  I forgot exactly when I bought it.

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  Alex March 04, 2022 15:47

  How do I write a ticket to support for repair? I don't see any SUPPORT option other than this forum or a community forum.

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  Christian March 07, 2022 11:53

  Dear Alex,

  The programs and zones are saved on the device itself or on the mobile device if you are using remote access. 
  
  Please try the following:

  - remove all the zones wires

  - check if the AC wires are well inserted in the connector

  - insert the AC/AC adapter back into the wall socket and tell us if you see anything on the screen.
  
  

  Regards,

  Christian.

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