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Robert Latham

June 03, 2022 20:36

Class move Rainmachine - Premium services sell when you add something. Not suddenly charge for something that was included (remote access). The lack of transparency is unbelievable go onto your website and buy a new device no mention of Premium services. In fact no mention of Premium services on your website. I guess you are only "promoting" it to existing customers to not impact new sales. Big fail

 

 

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  Jesse Harris June 03, 2022 21:18

  This has become all too common in the tech space: sell a generous feature set, realize that it's hard to grow or even maintain the sales numbers, and then attempt extractive moves on the existing customer base by holding hostage what they previously had access to behind a new paywall. It's one thing to cook up new paid features or offer extended support/warranty, but this? It's just gross. Do better.

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  Robert Latham June 03, 2022 21:24 (Edited June 03, 2022 21:25)

  I understand the economics of needing a revenue stream to sustain the platform - but when you mail your existing base and don't mention it on your web site for new sales then I smell a rat. Let's see how the loyal customer reacts....and then tell new customers 

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  Robert Latham June 03, 2022 21:31

  Expect this thread to be deleted soon - like the other one was

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  Jay Medeiros June 03, 2022 21:44

  It’s a real snake move. I’ve come to expect it from every company in these times.

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  Chris June 04, 2022 03:28

  When I purchased I assumed the service was included, if you want to charge then add some new features. Like how about Google assistant ? it has never worked properly. Fix that then you may be able to charge for something.

  So now I will need to look to see how I can build a proxy to act as a local but access remotely so I can continue to use my existing integrations.
  Now I have a reason to look to add iDrate to my iZone system, one less app and it will be controllable from the touch panel on the interior wall.  

   

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  Robert Carter July 01, 2022 07:03

  Time to look at a class action.  Would love to get these India red dot towel heads in front of us explaining the lack of leadership over the past two years.

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  Dclark July 24, 2023 21:50

  our gardener just clicked on "something" and I got enrolled in premium.   When I bought the two systems remote was included.  I can do with just the iPhone version but it is pretty underhanded.  I understand they are losing money - but to change the terms of an existing deal for existing customers is not right.  now trying to get through to "support" because even though I am a "premium member" there is no phone number or email for support. 
  
  it's a great little machine, they work just fine.  But compared to the manual one that I had - pay once and use for 40 years - this is becoming a PITA.

   

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  Johnnybbueno September 08, 2023 18:45

  I agree with everyone! No notice what's so ever. Open the app on my phone and bam it's gone! Now they want money. Needed water in my pool while on vacation,was I surprised when I couldn't use my app to fill it. No warning what so ever. This is wrong .

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  natromeo September 30, 2023 18:50 (Edited September 30, 2023 18:54)

  Im see Im not the only one.  Im kicking myself because I should have turned off automatic updates.  My wifi wont connect or scan for networks.  I think they ran an update and shut it down.  smooth move by the company.  The device still works as a stand alone but like you said if your not home then what?

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