APP on iOS is junk now

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jake

June 21, 2022 13:36

installed years ago. Worked flawlessly until this new remote access "Premium" trial crap was added - now the app is junk. One day it finds the hardware, then for a week it doesn't.

Why not push out an app update that puts the app software back where it was a few months ago then push a new update that allows *US* to make the decision if we want to add the "Premium" trial aspect, or keep the app as it is??

Why FORCE this crap on us???

Clearly your new group needs better alpha and beta testers before pushing out updates. I'd be looking for a new development team.

Get this fixed

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  RainMachine Support June 21, 2022 13:58 (Edited June 21, 2022 13:59)

  Hi, Jake
  Let us know exactly what doesn't work for you using the updated RainMachine iOS app?
  Make sure that the "Local Network" access is allowed on your iPhone/iPad iOS settings for the RainMachine app.
  Read this post:
  https://support.rainmachine.com/hc/en-us/community/posts/6651325174039/comments/6918393311895

  Please note that Premium Services subscription is not required and the new update of the app to accommodate the Premium Services launch did not changed anything on the local network access side or even the Direct Access feature side.

  We also understand that issues and bugs could slip, that's why we will try to address them and fix them.

  Thank you for your understanding, Jake
  Justin

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  Allison 13 July 12, 2022 00:53

  Local network on my generation one rain machine doesn’t work at all but I have finally connected to direct access! However, I don’t get any watering history and the dashboard won’t load…..what’s the deal here?

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