email validation / can't communicate with Rain Machine
I can't validate my email when enabling remote access. I get the error "We can't communicate with your RainMachine" when trying to validate with the link in the email. I can confirm that the RainMachine is connected to the internet by the weather getting updated. I also confirmed that I could ping the cloud servers that the RainMachine talks to.
Next Suggestion?
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Hi,
Please make sure that your internet router does not block the port 8000 used for the validation process. You may restart it and let the RainMachine connect again to its Wi-Fi network and then try the validation process again.For your email address we can only see one Touch HD-16 device that is online and accessible through the RainMachine Cloud Servers. No errors. Is that the device you were trying to connect?
Sorry for the late reply here on the forum, you can always contact our support team and they will help you directly.
Thank you
Julian
RainMachine Support -
"Please make sure that your internet router does not block the port 8000 used for the validation process"
So how is this supposed to work with 1st generation rainmachine devices? I'm still able to configure mine for remote access and I do receive the email but the validation always fails even when my device is set as DMZ and I'm able to reach it externally via the http web ui. Just a note that port 8000 isn't open at all on my 1st generation rainmachine so if that's the port you're expecting to be open it's never going to work for older devices. I've seen a lot of recent posts on here (within the last month) from people saying that they've lost their remote access on their 1st gen devices. This seems like you guys changed something on the server side that broke this. Also it would be really great if you guys could release a firmware upgrade for 1st gen devices to fix the very common problem where we can't set the address on the device at all. We type it in, click done, then nothing, it just sits there, no auto-complete list, no map, nothing. Completely broken. The only way to set the address is via remote management with the android or IOS app which is now broken too. Curiously there's no way to configure the location via the standard web UI. Also your android app only allows https for local connectivity but I can't get connected to my device locally over anything but http. The https ports (443 and 18443) are open but they just don't respond. The only port that I get responses on is port 80 via standard http. 1st gen devices are basically completely broken right now.
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