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iOS version 4.6.121 broke direct access.

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Doug

iOS version 4.6.121 broke direct access. I can no longer access my Touch HD 12 station Rainmachine via the iOS application. Can still access it via web interface. Could access it with prior version of iOS application. 
This Rainmachine is on a VLAN and not in the same subnet as my iOS devices. Please, fix.

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    RainMachine Support

    Hi, Doug
    Would you please try to add your device again?
    All you have to do is to tap on the upper left corner hamburger menu and choose
    Network Settings - Direct Access - Add Device - Enter its name and its IP address and Save it.

    Sorry about that.
    Let us know if that worked for you, Doug

    Thank you.
    Julian

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    Doug

    I did that several times. No change. The device is listed in Devices as offline. In Network Settings > Direct Access the added device does not show, yet there is an Edit function. In prior versions, the added devices were listed here.

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    RainMachine Support

    Ok, Doug
    Please enroll on our Apple iOS Beta channel and as soon as we have the fix we will release it there.

    1.  Install Apple TestFlight iOS application on your iPhone/iPad. Then access this web link on your Apple device: https://testflight.apple.com/join/mTPgsVCc

    2. You'll be automatically added to our beta testing program and you will be notified by Apple TestFlight when you can install the RainMachine iOS app.

    3. To revert to the current stable App Store version of the RainMachine app, just uninstall the beta app, open App Store and install the RainMachine application.

    Thank you for your understanding, Doug
    Julian

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    Piotr Chaba (Edited )

    I had the same problem. After the update to 4.6.121 I was unable to add the RM with direct access again, regardless of which port I was using. I installed version 4.6.119 via testflight, and now direct access works correctly.

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    RainMachine Support

    Ho, Piotr
    Sorry about that. We will release a fix. Make sure you follow the Beta channel.
    Thank you for your understanding.

    Julian

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    Piotr Chaba (Edited )

    Yes, just updated the post. Thanks. When are you going to update the RM software (I mean the device software, not the app)? The current versions has several problems.

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    RainMachine Support (Edited )

    Hi, Piotr
    Happy to hear that Beta version 4.6.122(1) fixed the Direct Access connection for you. Keep us posted if you find anything else that doesn't work.
    Related to RainMachine FW software, feel free to share the problems you found either directly to us or here on forum.
    Thank you for the feedback.

    Julian

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    Piotr Chaba

    I did not get 4.6.122(1)? The only one that I can see in testflight is 4.6.119(13). Am I doing something incorrectly?

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    RainMachine Support

    No, you don't.
    We think that the new version is not approved by Apple just yet. That's why you do not see it in the TestFlight app.
    Keep using this version until you get the update message from TestFlight app.

    Thank you for letting us know, Piotr

    Julian

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    RainMachine Support (Edited )

    Hi, Doug and Piotr
    We just released an update of the RainMachine iOS app on AppStore
    v4.6.122(2)

    If you joined and installed the Beta version, the AppStore will say that you already have the version installed.
    To download and install the Stable release from AppStore you might need to uninstall the Beta version.
    After the fresh install from AppStore you will be automatically removed from the Beta channel until you choose to update using the TestFlight app.

    You will have to add your Direct Access RainMachine again.

    Let us know if the issue has been fixed for you.

    Thank you both for your report, patience and understanding.
    Julian
    RainMachine Support

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    Piotr Chaba

    Yes, I installed it a few days ago, and it seems to be working fine. Thank you. I left in a separate thread a few comments on the device firmware, it would be nice if you looked into that. 

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    RainMachine Support

    Hi, Piotr
    Yes, the one you installed few days ago is the one from the Beta channel. It will expire in 90days. You'll need to uninstall it and install the one from the AppStore. They are the same with minor other bugs fixes on the Stable one from the AppStore.

    Your other requests were sent to the team in charge.
    Thank you, Piotr
    Julian

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    Ken Marsh

    Confirming that iOS app version v4.6.122(2) has fixed the problem with adding Direct Access machines in the v4.6.121 version for me. After deleting the app and downloading v4.6.122(2), the zone images were absent until I edited each zone. As I clicked on "Edit Zone"  for each zone, the images magically reappeared. Thanks for the fix.

     

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    RainMachine Support

    Hi, Ken
    Thabk you for letting us know that the new update fixed your Direct Access connection.
    For the other issue, I replied to you on your new post.

    Thanks!
    Julian
    RainMachine Support

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    Jim Litz (Edited )

    No such luck with my latest iOS App v4.6.122(2) on my iPhone X. Trying to access my Touch HD12 via Local Network just yields an endless spinning circle. My RM does appear on "Local Network" with the correct IP address.  And I can access it just fine if I use "Remote Access" instead. 

    I saw the previous tip about trying to re-add the RM to my App. I select the Hamburger Icon on the top left of the App screen and use "Network Settings" to enable Direct Access. Adding my RM with its IP address now yields a new choice on the Devices page labeled "Direct Access", along with the "Local Network" and "Remote Access" choices. Both the "DirecTV Access" and "Local Network" selections just result in a constant spinning wheel.  

    Any help would be greatly appreciated!  Thanks!

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    Piotr Chaba (Edited )

    If I remember correctly, this is under network settings. You need to add your rm there. It worked for me. Remember about the port, 8080 or 8181.

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    Jim Litz

    That Piotr. I edited my previous post after I discovered this under the Network Settings. Now I have both "Local Network" and "Direct Access" choices on my Devices page. But both of those just lead to a spinning wheel and won't connect. Only the "Remote Access" choice works properly. 

    Also, my iPhone and RM are connected to the same home WiFi network. 

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    Piotr Chaba

    Did you kill the app and start again?

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    Jim Litz

    Oh yes. Dozens of times :)

    I also tried :8080 and :8081 and :443 after the IP address.  No help.  :(

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    Piotr Chaba

    Can you get to the rm in the browser on your phone?

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    Jim Litz

    Thanks Piotr.

    Yes, I can access my RM via Chrome on my phone at my.rainmachine.com 

    Is that what you mean?

     

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    Piotr Chaba

    No, directly on your network. The IP number and port 8081. Like http://192.68.1.12:8081

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    Jim Litz

    Got it! 

    Thanks, Piotr!

    After resetting my RM, it's all working now .... Local Access, Direct Access, and Remote Access.  I probably should have tried resetting the RM first :)

     

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    Dennis A.

    RM: Thanks for this update. I found this thread as I searched for why local access on a different subnet was failing. The May 31 update v4.6.122 (2) did the trick for me!

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